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Return Policy Information...
Our address for returns/exchanges is:
Uncommon Scents
Atten: Returns Dept.
PO Box 24423
Eugene, OR 97402 USA
Please securely re-pack the items you're returning and include your name, UncommonScents.com® order number and detail to us if you want an exchange, a credit on your account or a refund to your credit/debit card. Items returned within 30 days in unused and re-sellable condition qualify for a refund/exchange of the full merchandise amount that you paid us for them. We do not generally refund the return shipping charges unless there is proof of damage during shipping or defective merchandise. We do not honor exchanges or refunds for products not purchased from us, even if they happen to be a product that we sell. To protect your security, we are required to purge your credit card information shortly after shipping your original order, so we might need to contact you to get the information again for the purpose of crediting your account.
If you have any questions about returns or exchanges feel free to email, call or chat live with our Online Support Operator in advance:
To email Customer Service: support@uncommonscents.com
To chat with us online in real time (or to leave us a message when no operator is available): Click the "Live Support" icon near the top-left corner of each web page.
To call us by phone and reach a live operator or voicemail: Dial 1 (541) 345-0952. Please note that we have a small staff busily fulfilling web orders, with no full-time phone operators, so you may be asked to leave us a message and we will respond as soon as possible. We're located in the Pacific Standard Time Zone in Eugene, Oregon.
The Uncommon Guarantee:
We want you to be 100% satisfied with our products and service and we will work with you to fairly resolve any situations that fail to meet your expectations. Health Code regulations do not allow us to take back opened bedding items, so be sure you're satisfied with the color before opening your item(s). Clothing items are also problematic for us to take back after you've opened them, so please inspect the color(s) you receive before opening or wearing the clothing.
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